In the event you are not satisfied with your purchase please send the item(s) back to us in its(their) original condition within 14 days of the order date. Each item will be inspected upon return. Any items returned that are not in their original condition will NOT be refunded or exchanged and will be returned to the customer. On receiving the item(s) from you we will issue a full refund (excluding p+p costs) to the card the order was placed with or exchange it for an alternate size/colour if you wish. When sending goods back to us it is recommended to use a delivery service that is fully trackable. We take no responsibility for goods before they reach us and the refund does not cover the return delivery cost.
The delivery address to send the goods is:
18-20 Market Hill
Please be sure to include your invoice and returns note with your order number and full name when returning goods.
Faulty or wrong items
For faulty items please do not send the items back to us until you have emailed our customer care department at firstname.lastname@example.org stating your order number,daytime contact number, your name and address and your reason for return. Faulty goods must be returned within 28 days from dispatch date. Please note refunds can only be issued once the manufacturer has verified the fault. Finally let us know of you require a refund or a replacement. We will contact you to advise on how we will deal with the return.
Distance Selling Regulations
The United Kingdoms Distance Selling Regulations state that you have the right to cancel your order for any items purchased from galleryfashion.co.uk for a full refund. In the event of a cancellation please inform us in writing. This must be done within 7 days of delivery of your item(s).E mail is acceptable and should be send to our customer cares department (the email can be found on the contact us page).
On acceptance of cancellation the goods must be returned in their original condition within 14 days.
This returns policy does not affect your statuary rights.
NOTE: In order to ensure your return is accepted by us please be careful when trying on the items. Avoid wearing fragrance and/or deodorant that could leave permanent scent or mark on the clothing. If we find evidence that the item has not been treated as we stated we will be unable to offer a refund. Please also return the item(s) in their original state, including any packaging or documentation that accompanied it.
All returns must be posted to the address above.