Frequently Asked Questions
Delivery and Returns
What courier service do you use?
We use Royal Mail for both UK and International deliveries.
How much is delivery?
FREE DELIVERY applies to orders over £100
UK Standard Delivery - 1st Class Signed For £4.95
Shipping fees for international delivery differ from country to country. Please see our Delivery and Returns page for our international delivery charges.
How long does delivery usually take?
UK orders placed before 3pm will take 2-3 working days to arrive. Please note that orders placed after 3pm on Friday will not be shipped until the following Monday. International orders can take up to 21 working days to arrive, depending on the country.
How do I know when my item is despatched?
Once your item is despatched, you will recieve an email containing your Royal Mail tracking number.
What is your onine returns policy?
In the event you are not satisfied with your purchase, you can send the item(s) back to us in the original condition within 14 days of the order date. When sending goods back to us it is recommended to use a delivery service that is fully trackable. We take no responsibility for goods before they reach us and the refund does not cover the return delivery cost.
How do I return my item?
You can return your item(s) to our store address situated on our contact page. Please ensure you fill in and enclose a returns form.
Are your products genuine?
Yes, we are licensed stockists for all of our products. They are 100% authentic.
Can I get more information about a particular product?
Yes! You can give us a call on 01226 283782 or email us at firstname.lastname@example.org
The item I want isn't in stock, can you order an item in?
We will always try our best to get an item in for you. Give us a call and we'll see what we can do.