Delivery and Returns

Delivery Information

If your order was placed before 3.00PM BST Monday to Friday it will be dispatched the same day. Orders placed over the weekend (after 3.00PM BST Friday) will be dispatched on the following Monday (excluding UK public holidays).

Once your order has been dispatched we will send you a notification email which will contain your unique tracking code.

UK Shipping

     

Royal Mail 1st Class Signed For

(Order by 3.00PM for same day  dispatch)  

 2-3 Days (UK ONLY)       

£4.95*

‡ Please note, Royal Mail Tracked Next Day Delivery may be used for Northern Ireland, Channel Islands, Isle of Man, Scilly Isles and for Scottish postcodes FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Worldwide Shipping Countries A-Z - WE SHIP WORLDWIDE!

Country

Service

Estimated time

   Cost

Australia

Royal Mail International

Up to 21 working days

£14.95*

Austria

Royal Mail International

Up to 21 working days

£14.95*

Belgium

Royal Mail International

Up to 21 working days

£14.95*

Brazil

Royal Mail International

Up to 21 working days

£35.00*

Bulgaria

Royal Mail International

Up to 21 working days

£14.95*

Canada

Royal Mail International

Up to 21 working days

£14.95*

China

Royal Mail International

Up to21 working days

£19.99*

Colombia

Royal Mail International

Up to 21 working days

£30.00*

Croatia

Royal Mail International

Up to 21 working days

£15.95*

Cyprus

Royal Mail International

Up to 21 working days

£14.95*

Czech Republic

Royal Mail International

Up to 21 working days

£14.95*

Denmark

Royal Mail International

Up to 21 working days

£14.95*

Finland

Royal Mail International

Up to 21 working days

£14.95*

France

Royal Mail International

Up to 21 working days

£14.95*

Germany

Royal Mail International

Up to 21 working days

£14.95*

Gibraltar

Royal Mail International

Up to 21 working days

£14.95*

Greece

Royal Mail International

Up to21 working days

£14.95*

Iceland

Royal Mail International

Up to 21 working days

£14.95*

Ireland

Royal Mail International

Up to 21 working days

£14.95*

Italy

Royal Mail International

Up to 21 working days

£14.95*

Latvia

Royal Mail International

Up to 21 working days

£19.99*

Lithuania

Royal Mail International

Up to 21 working days

£14.95*

Luxembourg

Royal Mail International

Up to 21 working days

£14.95*

Malta

Royal Mail International

Up to 21 working days

£14.95*

Netherlands

Royal Mail International

Up to 21 working days

£14.95*

New Zealand

Royal Mail International

Up to 21 working days

£14.95*

Norway

Royal Mail International

Up to 21 working days

£14.95*

Poland

Royal Mail International

Up to 21 working days

£14.95*

Portugal

Royal Mail International

Up to 21 working days

£14.95*

Russian Federation

Royal Mail International

Up to 21 working days

£14.95*

Serbia

Royal Mail International

Up to 21 working days

£19.95*

Slovakia

Royal Mail International

Up to 21 working days

£14.95*

Slovenia

Royal Mail International

Up to 21 working days

£14.95*

Spain

Royal Mail International

Up to 21 working days

£14.95*

Sweden

Royal Mail International

Up to 21 working days

£14.95*

Switzerland

Royal Mail International

Up to 21 working days

£14.95*

Turkey

Royal Mail International

Up to 21 working days

£14.95*

USA

Royal Mail International

Up to 21 working days

£14.95*

Please note, international orders are often required to proceed through customs clearance and on rare occasions this can affect the transit time.

* Please note, the shipping fees quoted for orders are dependent on weight and we reserve the right to apply additional shipping fees, should this be necessary we will contact customers prior to shipping to obtain the payment.

Returns

In the event you are not satisfied with your purchase please send the item(s) back to us in its(their) original condition within 14 days of the order date. Each item will be inspected upon return. Any items returned that are not in their original condition will NOT be refunded or exchanged and will be returned to the customer. On receiving the item(s) from you we will issue a full refund (excluding p+p costs) to the card the order was placed with or exchange it for an alternate size/colour if you wish. When sending goods back to us it is recommended to use a delivery service that is fully trackable. We take no responsibility for goods before they reach us and the refund does not cover the return delivery cost.

Extended Christmas Returns

Any items purchased between now and Christmas can be returned for an exchange subject to availability or refund up until 5th January and are subject to our standard returns policy. This policy is valid for online orders only. For store purchase(s) please contact our customer service team on 01226 283782 or email info@galleryfashion.co.uk.

The delivery address to send the goods is:
Gallery Clothing
18-20 Market Hill
Barnsley
S70 2QE

Please be sure to include your invoice and returns note with your order number and full name when returning goods.

Faulty or wrong items

For faulty items please do not send the items back to us until you have emailed our customer care department at info@galleryfashion.co.uk stating your order number,daytime contact number, your name and address and your reason for return. Faulty goods must be returned within 28 days from dispatch date. Please note refunds can only be issued once the manufacturer has verified the fault. Finally let us know of you require a refund or a replacement. We will contact you to advise on how we will deal with the return.

Distance Selling Regulations

The United Kingdoms Distance Selling Regulations state that you have the right to cancel your order for any items purchased from galleryfashion.co.uk for a full refund. In the event of a cancellation please inform us in writing. This must be done within 7 days of delivery of your item(s).E mail is acceptable and should be send to our customer cares department (the email can be found on the contact us page).
On acceptance of cancellation the goods must be returned in their original condition within 14 days.

This returns policy does not affect your statuary rights.

NOTE: In order to ensure your return is accepted by us please be careful when trying on the items. Avoid wearing fragrance and/or deodorant that could leave permanent scent or mark on the clothing. If we find evidence that the item has not been treated as we stated we will be unable to offer a refund. Please also return the item(s) in their original state, including any packaging or documentation that accompanied it.
All returns must be posted to the address above.

Duty and Customs

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes. These rules vary by country and your local government determines duty and custom charges. It is important to note that we do not cover the cost of import duties on the arrival or return of items. Note that when returning items to us, we take no responsibility for goods before they reach us.

If you have any further queries on shipping, please feel free to contact us call: 01226 283782 or email us at info@galleryfashion.co.uk